Select your pick-up and drop-off location in our search form. You will see all the available vehicle classes for this route and their description. The price is provided for each transfer and there is booking button.

Online bookings are accepted, at least, 16 hours before the transfer. If less than 16 hours are left, please, contact us by phone or email, and we will try to find a solution for you.

Yes. The transfer is understood as a trip to any point within the location limits. If you want to book a transfer to your hotel, type location name in the Drop-off field on checkout, choose vehicle type and specify your hotel name and address. The driver will take you to the hotel, the price doesn’t depend on its address.

Specify your route: fill in the Pick-up and Drop-off fields with the necessary location name, airport, train (bus) station. If there are no ready transfers for your route, send us a custom transfer request. We will find transfer according to your request and this information will be sent to your email.

Children are also considered passengers. When you are booking your transfer, you may order child seats.

If you receive information about the flight just before the departure, please specify the city you are flying from in the field Flight number. We will accept your booking, but you should inform us about your flight number as soon as you know it.

Specify the hotel name or destination address at checkout. You may copy hotel address from the hotel voucher. If you don’t know the address, you will have to explain the driver where you’re going. The price includes transportation to any point within the location limits.

The price for the return transfer is the same as for the direct one.

As soon as you pay for the booking, you will receive confirmation on your email, where you can see booking number and transfer details. This email means that the car has been booked and the driver will meet you at the specified time. If you haven’t received the confirmation email, you should immediately contact us.

Yes, the order changes will be made for free, but no later than one day before the trip. To make changes, contact our support team transfer@car2go.bg

The driver will meet you holding a nameplate with your name. If he meets you in the airport, he will be waiting for you in the arrival hall. If you go from the hotel, your driver will be waiting for you at the hotel’s lobby or reception.

We guarantee that the driver will do his best to meet you, he is interested to meet you. He will have your phone number, and you will have his phone number too. As soon as you go out from the airport, pay attention to the nameplates and keep your phone switched on, the driver may call you directly. We are specialized in car transfers, and we strictly monitor order performance. Transfer failures are extremely rare.

As soon as you know that your flight is delayed, contact your driver or our staff. You should specify your booking number and new time of arrival.

If you arrive before the transfer start time, it’s possible that your driver isn’t there yet. Please, stay in the arrival hall and wait for your driver. You may text him saying that you’re waiting for him in the arrival hall.

Some 24 hours before your trip we will send you the driver’s phone number on your email. Please, call him or text him if your flight is delayed or canceled. It’s possible that the driver doesn’t have enough time to monitor such changes in the airport tracking system. If you don’t find your driver upon arrival, call him or text him saying where you’re waiting for him.

The most of such cases happen when you can’t find your driver in the airport. Please, check the nameplates once more, it’s probably that the driver was absent for a while when you were coming from the arrival area. Wait 15 minutes more, it’s possible that the driver is late due to the traffic and doesn’t have chance to contact you.
If the driver doesn’t appear nor contacts you during 30 minutes after the transfer start time, book transfer at taxi stand in the airport, we will compensate you the price difference. Pay upon the arrival and email us, so we can make compensation. If you go from the hotel, just book your taxi at reception.

Yes, if you cancel your order not later than 24 hours before the transfer, we will fully refund the payment. If the trip doesn’t take place because of our mistake, the payment will also be refunded. The payment will be refunded within 5 bank days the same way it was made.

The price is for the car. It doesn’t depend on the number of passengers. Each vehicle type is provided with passenger and standard luggage capacity information.

No, the driver monitors your arrival according to your flight number. If the flight is late, he will wait for you or arrives later.

No, it doesn’t. You may book your transfer for any date, but not later than 16 hours before your transfer.

Within 24 hours you will receive a reply if we can perform your transfer.
If we can’t find the necessary vehicle within 24 hours, we will inform you. We will continue searching and will inform you if we find necessary vehicle and get the rate.

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